Reference

Terms That Govern Your buu999 Account

These terms set out how your buu999 account works — what you agree to when you register, how deposits through bKash, Nagad, and Rocket are handled, and what we expect from both sides.

Account eligibility appliesbKash, Nagad, Rocket coveredRegion-dependent accessOne account per personTerms subject to update
buu999 Terms That Govern Your buu999 Account
HOW WE OPERATE

How buu999 Handles Your Account and Data

Your account security and the integrity of your wallet transactions are things we take seriously on an operational level. Here is how we handle the four areas that matter most under these terms.

Account Verification We verify identity at registration and again when a withdrawal is requested. You may be asked to confirm your bKash or Nagad wallet number matches your registered name before a payout is processed.
Transaction Records Every bKash, Nagad, and Rocket deposit is logged against your account with a timestamp. We retain these records for the period required under our data retention policy and can share them with you on request.
Account Security Accounts are protected by OTP login on your registered mobile number. If you believe your account has been accessed without your permission, contact support immediately to freeze activity.
Policy Change Notice When these terms change, the updated version goes live on this page with a revised date. You can request a summary of what changed by contacting our support team before your next session.
TERMS CONTACT PATHS

How to Reach Us About These Terms

If something in these terms is unclear or you need to flag an account issue — a disputed bKash transaction, a wallet mismatch, or a question about eligibility — our support team is the right first stop. Reach us through the channels below and include your registered account details so we can locate your record quickly.

Live Chat Open the chat widget from your account dashboard. Describe your terms or wallet query and a support agent will pick it up directly.
Email Support Write to our support address for formal terms queries. Include your account ID and the specific clause or transaction you want reviewed.
Help Centre Our help centre lists common terms questions around account rules, bKash and Nagad deposits, and eligibility checks — useful before contacting support.

Questions About These Terms, Answered

These are the questions we hear most often about how these terms apply to real account situations — including wallet deposits, account access, and what happens when something goes wrong.

Yes. All three wallet methods fall under the same terms. The deposit process differs by wallet app, but your rights and obligations under these terms are the same regardless of which payment method you use.

No. These terms allow one account per person. Duplicate accounts — even across different wallet numbers — are a breach of these terms and may result in account suspension and balance review.

We post the updated terms here with a revised date. Continuing to use your account after an update means you accept the new version. Contact support before your next session if you have questions about a specific change.

Raise the dispute via live chat or email support. Include the transaction reference from your wallet app and the timestamp. We will check our records and respond within the period stated in our dispute process.

Access to the platform and the applicability of these terms depends on your local law and eligible region. These terms do not override local regulations — you are responsible for confirming that your use is lawful where you are located.

Contact our support team by email with your account ID and the specific data you need — for example, a log of Rocket or Nagad deposits over a given period. We will provide what we are able to share under our retention policy.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.